Channel relationships are increasingly important in creating market value and sustainable competitive advantage. This elective provides an up-to-date perspective of the relationships among marketing channels using the channel relationship model (CRM). It looks at challenges and opportunities in the external channel environment, behavioural issues that beset channel relationships (internal channel environment), coordinations, conflict, cooperation, the economics of exchange and the development of channel relationships, including the implication of acquiring strategic partners.

Topics covered

  • Where mission meets market.
  • Channel roles in a dynamic marketplace.
  • Conventional marketing systems.
  • Marketing mix and relationship marketing.
  • Environmental scanning: managing uncertainty.
  • Legal developments in marketing channels.
  • Ethical issues in relationship marketing.
  • Global challenges and opportunities.
  • Channel climate.
  • Conflict resolution strategies.
  • Information systems and relationship logistics.
  • Cultivating positive channel relationships.
  • Transaction costs in marketing channels.
  • Vertical marketing systems.
  • Franchising: an emerging global trend.
  • Long-term interfirm relationships.
  • The emerging role of strategic alliances.
  • Strategic implications for the new millenium.
  • You read on distance and can take the exam at another location in the world.
  • You will receive an international certificate from one of the world's leading universities.
  • You get a solid material.
  • You get strong support through the web.
  • You turn knowledge directly into “business in practice”.
  • You get academic credits and the benefit of the wider international studies (MBA, MSc and DBA).



MBA education has been very stimulating and gave me the tools to apply the knowledge practically in the workplace. The flexibility to learn on distance fits perfectly with a job that involves lots of travelling.

Marie Lobéus, MBA, CFO, Hoist Technology AB


This training has far exceeded my expectations. Hugely inspirational speakers, good material, combined with a demanding level of education means that I can really recommend this MBA.

Henrik Jonsson, MBA Commercial Manager The Phone Hourse AB


More references...

+46 8-544 715 70


Manager and key persons


Level 7 (according to the EU framework)


About 200 hours. You will receive an international certificate from one of the world's leading universities, Heriot-Watt University. 10 ECTS (European Credit Transfer System) Credits.

Entry condition

Bachelor degree or equivalent.


Distance learning starts individually.

  • SEK 13.000 excl VAT.
  • Examination fee is not included.