ISO 9001:2008 is a quality certification of the company's management conducted by an independent organisation. The introduction of a quality management system is to review the company's business and to structure it.
Investing in ISO 9001 is basically to enhance customer satisfaction and reduce unnecessary costs.
It's about constantly working to improve operations and management systems, no matter how small or large this improvement is.
ISO 9001:2008 is based on thought process.
By working in accordance to standard processes errors and misunderstandings in the organization can be avoided, since the relationships becomes clear when the process is identified.
The standard focuses on what is known as the eight management principles.